Eurocircuits customers , being all companies or public bodies, professionals or individuals placing orders with Eurocircuits participating companies, hereinafter called “customer”.
§1.1. Supplier offers products according to the terms and conditions stipulated in this document.
§1.2. Customer agrees to order under these conditions and through the Eurocircuits web site. By placing an order thecustomer confirms that he accepts these conditions. The customer confirms acceptance of these conditions also for orders that have been entered into the system by the supplier on request of the customer.
§1.3. Orders submitted through the online web-form are considered as a request from the customer to the supplier to deliver a product. The supplier has the right to accept or refuse this request The supplier has the right to refuse the order for whatever reason, such as credit history of the customer,non availability of the product, lack of service for the product in the territory of the customer or any other reason. The supplier has the right to limit or deny access to his services at any time. Any partial or full limitation of access or any failure of a part or all of the functionality of the web site will not render the supplier liable to pay any compensation.
§1.4. The supplier will provide timely information to the customer about any anomaly on his orders via e-mail to the email address provided by the customer and registered on the web site. Order progress and delivery information will be available through the web-site. It is the responsibility of the customer to read the e-mails and to consult the information on the website.
§2.1. The price shown in the web-form on entering the order will be binding only upon confirmation
3. Military use
§3.1 Controls cover the export of any goods, software or technology designed or modified for military use. If your intended use is military, we will be unable to deliver you. For further information on military export controls please contact your Export Control Authority. (For your reference we include the regulations for the United Kingdom)
§3.2 Export controls apply to a range of Dual-Use items (items designed for commercial use but can then be used by Commercial or military end users). They tend to apply to high technology items and can cover electronic, computer, telecommunication and encryption technologies amongst others. We are unable to deliver if you intend military use.
§3.3 The customer guarantees that the goods ordered are not intended for military use.
§4.1. Where a customer has arranged to pick up the goods himself these will be duly handed over to a person declaring himself to represent the ordering company or user. No liability will be accepted if the goods are transferred to a third party who should not have received the goods.
§4.2. In case of courier delivery (or any delivery-mode to the customer”s premises or another delivery address specified by the customer) delivery will take place at the customer”s expense. This cost is charged on each delivery. Packaging charges will be kept to a minimum. The customer is responsible for ensuring that the delivery address he has given is both correct and complete. Any additional transport costs resulting from incorrect address details will be charged to the customer.
§4.3. Unless otherwise specified by the customer the supplier employs courier services to which the normal CMR regulations apply with regard to insurance and transporter”s liability. (CMR convention 1956)
§4.4. The quoted delivery time is to be considered as an indication only and not of the essence of the contract. In the event of any delay in delivery the customer shall have no right to damages or to cancel the order. If the goods are delayed in leaving the supplier’s premises other than for causes beyond his reasonable control any extra charges made for shorter delivery time may be dropped and the price of the goods recalculated based on the actual shipment date.
§4.5. For availability reasons the supplier reserves the right to make partial deliveries. This will not constitute grounds for complaint or for refusal of the goods.The supplier will not be obliged to deliver the remaining items Only the items actually delivered will be invoiced to the customer.
§5.1. The supplier guarantees that all delivered goods will comply with the technical specifications published on the website of Eurocircuits for the product chosen .The supplier’s guarantee applies to any defective products provided the defect is notified to him in writing in a timely manner and has been evaluated by both parties, and provided the products are immediately returned to the supplier’s factories at the customer”s expense in accordance with the provisions of §6.1. The supplier’s guarantee is strictly limited to the replacement of the delivered goods under the same delivery conditions as the original order. Under no circumstances will the supplier be liable for any form of consequential loss or damages.
§5.2. For defaults that occur after delivery through outside influences i.e. fair wear and tear, responsibility will only be accepted where these problems were caused as a direct result of poor workmanship. In the event of goods being rejected due to material or labor faults they will be replaced free of charge subject to the provisions of §6.1
§5.3. The supplier’s guarantee applies only to the original purchaser of the goods. In the event that the goods are sold on to a third party, whether further processed or not, only the guarantee of the re-seller shall apply.
§5.4. On receipt of a complaint, the supplier has the right to correct any damage, offer a replacement or credit all or part
of the original purchase price. Further claims will not be accepted. Replacement goods will be delivered under the same conditions as the original order. The supplier will not accept complaints where goods have been altered in any way, unless permission to do so has been given in writing.
§5.5.The lead-free finishes applied on PCB”s mean that they must be stored in their original packaging. Solder-ability of PCB”s is guaranteed for a maximum period of 6 months after delivery. All necessary precautions must be taken not to touch the boards with fingers or bring them into contact with sulfuric contamination.
§5.6.eC-prototype soldering equipment as well as spare parts are supplied with 12 month return to factory warranty. Faulty equipment should be returned to Eurocircuits where it will be checked and repaired or replaced. This excludes consumables and accessories ( heating lamps, magnetic board holders,…). Return transport costs will be paid by the sender.
6. Complaints & Returns
§6.1. Any complaints about unwanted, damaged, missing or incorrect goods will only be accepted if submitted in writing immediately on, or at the latest 15 days after, receipt of the ordered goods. The supplier cannot be held liable in case of any repairs by the buyer or any third party, or in case of any form of manipulation which may prevent the cause of any possible defect from being established, or in case the products are being or have been treated or processed with any product whatsoever, of any nature or for any purpose whatsoever. Any returns shall be sent to the address of the supplier, free of charge and at the customer”s responsibility.
7. Transfer of property
§7.1. Notwithstanding the transfer of risk when the goods leave the supplier’s premises, property in the goods shall not pass until payment in full has been received.
§8.1. Unless payment conditions are set to “pre payment”, orders will be invoiced upon delivery. Invoices are payable according to the payment conditions stated on the invoice. The maximum allowed payment term is 30 days from invoice date. (According to the proposed uniform EU payment terms). If the payment conditions are “pre payment”, a pro forma invoice is made and sent to the customer after the order is processed. The ordered goods will be delivered when payment is received.
§9.1. Supplier and customer will keep confidential all information they receive about the other party which is not in the public domain. Each party agrees that their obligation to confidentiality will persist even if this contract is terminated.
§10.1. The conditions shall be binding under the governing laws of the country of the supplier. Should any provision of these conditions be unenforceable, the validity of the remainder of the conditions shall not be affected.
§10.2. The conditions are valid for all quotations requested and all orders placed by the customer whether through the supplier’s website or by any other means.
Hyperlinks taken up in these conditions between brackets are not part of the conditions and are provided for information only.